Cooper Roofing Maintenance Services
16 November 2019
Reference Henry Cooper Invoice/Guarantee 14 May 2019
I have discovered the following problem with the work you have done for us: Water is finding its way through the repair on the North Elevation, then capillary leakage into the bedroom ceiling,
The timber roof trusses are wet, as you know, they form part of the structural framework of timbers providing support for the roof. Not only are the trusses wet, creating a rotting scenario, the same sequence or development of damage you were paid to deal with, but decoration has been spoiled and there is mould forming. I am asthmatic and I am very worried about this!
The Consumer Rights Act 2015 says that reasonable care and skill must be used while working. In my opinion, based on this new water damage, you did not use reasonable care and skill when you carried out this work and I ask for remedial work under your guarantee, or you will have broken your contract with me.
I ask that you please take the following action;
1. Repair your work to a satisfactory standard and make good decoration.
2. Or accept that we will involve getting the work finished to a reasonable standard by a competent roofer, then claim for damages.
Please contact me as soon as possible, and no later than 5 working days from the date on this letter, to agree a date by which this work will be put right. Consider the fact that this damage is getting worse daily.
If I do not hear back from you in the time suggested above, I will take further action and seek legal advice.
I look forward to hearing from you soon.
Sarah and David Westwood